Refund & Payment Policy
Effective Date: 27th October 2026
This Refund & Payment Policy explains how payments and refunds work for the Mavi mobile application and website (the "Service"). The Service is owned and operated by Zanjabeel LTD ("Zanjabeel LTD", "we", "us", or "our"), a company registered in the United Kingdom.
This Policy should be read together with our Terms of Service and Privacy Policy. By making a purchase on the Service, you agree to this Policy.
1. Payments
Prices for courses, subscriptions, and other paid features are shown before you complete a purchase. All payments made through our website are processed securely by our payment provider, Stripe. Zanjabeel LTD does not store your full card details.
Purchases made inside the Mavi app through the Apple App Store or Google Play are processed and billed by Apple or Google under their own terms.
2. Subscriptions and Renewals
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time, and you will keep access to paid content until the end of the current billing period. Cancelling stops future charges but does not refund the current period, except as described in this Policy.
3. Refunds
You may request a refund within 14 days of your purchase. Because our courses are digital content, refunds may not be available once you have started streaming or accessing the purchased content, where you agreed to immediate access at checkout, except where required by law.
We will also refund you if you were charged in error, charged more than once for the same item, or were unable to access content you paid for because of a technical problem on our side that we could not resolve.
4. App Store and Google Play Purchases
Refunds for purchases made through the Apple App Store or Google Play are handled by Apple or Google according to their refund policies. Please request those refunds directly from the store you purchased from.
5. How to Request a Refund
To request a refund for a purchase made on our website, contact us using the details below with the email address used for the purchase, the date of purchase, and the reason for your request. Approved refunds are returned to your original payment method, usually within 5 to 10 business days depending on your bank.
6. Your Statutory Rights
Nothing in this Policy affects your statutory rights as a consumer under applicable law.
7. Changes to This Policy
We may update this Refund & Payment Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about payments or refunds, please contact us:
Zanjabeel LTD
Unit 501 Leroy House, 434-436 Essex Road, London, N1 3FY, United Kingdom
support@tekronventures.com